|
|
|
 |
How can I return something I've purchased? |
The team at 'Shop and Share.ca' want you to be happy with your purchases so you'll continue to shop on our website. Therefore, if for any reason you are not completely satisfied with any of the items you receive, please let us know. Simply tell us what's wrong and we'll work with you to try and correct it.
We do ask, however, that you read all of the product information on our website or applicable Retail Partner websites for information regarding intended usage, appropriate age-rating if any, and warranty information BEFORE making your purchases. We will do whatever we can to make sure you're happy with your purchases, but want to encourage you to make informed decisions before you spend your money.
RETURN POLICY:
- Items purchased using our 'Shop and Share.ca' shopping cart: Unless otherwise stated in the product information section, all items purchased using our own online shopping cart come with a 30-day, 100% satisfaction guarantee. You can return the item(s) purchased within 30 days of delivery, and we will either replace the item(s) with the same or similar product, or credit your 'Shop and Share.ca' account for the full purchase price plus applicable taxes, less shipping fees.
Order Processing: The team at 'Shop and Share.ca' works hard to ensure your orders goes out correctly, but if you receive a
defective or incorrect item, please let us know within 24 hours of receiving your shipment. We will pay to
ship the correct item to you and send you a pre-paid shipping label so
you can ship the incorrect item back to us. - Items purchased through links to our Retail Partner websites: If you have purchased an item from one of our Retail Partners and are not satisfied with your purchase, you will need to contact them directly. Each retailer has their own Return Policy which will take precedence over any guarantees made by 'Shop and Share.ca'. The team at 'Shop and Share.ca' will try to assist wherever possible, but can not be held liable for the actions of our Retail Partners.
- Extended Warranties: Some of the items we carry at
'Shop and Share.ca' come with extended or lifetime warranties. 'Shop and
Share.ca' will honor the warranties on these items as they relate to
each specific supplier. In most cases, defective items can be returned
to us and we will work with our suppliers to either replace the item(s)
with the same or similar product, or credit your 'Shop and Share.ca'
account the full purchase price plus applicable taxes, less shipping
fees. Warranty replacement parts or items may be subject to shipping and
handling charges. Again, we ask that you contact us at 'Shop and
Share.ca' to discuss the problem and allow us to work with you to
resolve the issue.
|
Please click here for our company contact information.
|
|
Facebook
Twitter
